Precision and Insight in
Every Metric.
Currently rating +200 Performance & Functionality Digital Financial Benchmarks
- MOBILE RETAIL BANKING SPAIN 3Q2024
- DESKTOP BUSINESS BANKING SPAIN 3Q2024
A signature model
For more than 25 years, Financial Institutions have leveraged on our signature model to gain insight into the quality of service offered through their digital channels.
UPTIME
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Mobile Home
SPEED
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Home
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Login
FUNCTIONALITY
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Mobile
UPTIME
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Desktop
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Mobile
SPEED
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Desktop
-
Mobile
CONTACT CENTER
FUNCTIONALITY
Uptime
- iOS Apps, Android Apps, Desktop Bowsers (Chrome…)
- Automated monitoring process: Homt +Login+ Private area
- Uptime levels & requirements (updated every 6 months based on real market data)
Speed
- iOS Apps, Android Apps, Desktop Bowsers (Chrome…)
- Automated monitoring process: Home +Login+ Private area
- Example of minimum levels to achieve AAA Overall ratings
- Website Home Load time < 2.0s
- Iphone App Login < 4.0s.
Customer Support
AQMETRIX rates the Contact Center based on the questions or queries posed to the different Call Centers, Email Support Centers, Facebook, etc, that provide customer support.
More than 20,000 yearly responses in all business areas.
Functionality
AQMETRIX rates the set of tasks -queries, transactions, information requests and application/hiring processes- that customers can carry out regarding the range of financial products and services offered by institutions on their digital platforms.
Our rating is based on the measurement of more than 2,000 objective variables per scenario / platform (iOS App, Android App, PC Browser…) and institution.
Uptime
- iOS Apps, Android Apps, Desktop Bowsers (Chrome…)
- Automated monitoring process: Home +Login+ Private area
- Uptime levels & requirements (updated every 6 months based on real market data)
Speed
- iOS Apps, Android Apps, Desktop Bowsers (Chrome…)
- Automated monitoring process: Home +Login+ Private area
- Example of minimum levels to achieve AAA Overall ratings
- Website Home Load time < 2.0s
- Iphone App Login < 4.0s.
Functionality
AQMETRIX rates the set of tasks -queries, transactions, information requests and application/hiring processes- that customers can carry out regarding the range of financial products and services offered by institutions on their digital platforms.
Our rating is based on the measurement of more than 2,000 objective variables per scenario / platform (iOS App, Android App, PC Browser…) and institution.
Please contact us if you need further information.