Digital Banking
Ratings
Performance and Functionality benchmarks for more than 200 companies. How do your financial services compare to your competition’s?
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Simply the best
Fiddle with the selectors below to get a sneak peak of the best ratings.
  • OVERALL RATING
  • PERFORMANCE
  • FUNCTIONALITY
Parameters
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Parameters
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METHODOLOGY
Overall Rating
b. Customer support
Monitoring of the different customer support channels: telephone, email, chat, Twitter, virtual assistants and wizards.
Medición y seguimiento de la calidad de respuesta, de los plazos y tiempos de espera y respuesta…
Functionality Demo
a. Uptimes
24/7 Monitoring of Homepage + Login (all types off access: username and password-based, token-based authentication...) + Tasks across different environments (website, apps…) via users and real scenarios (local communications…).
Medición y seguimiento de la disponibilidad del servicio, de los tiempos de las tareas principales, de la navegación, velocidad, procesos de descarga…
c. Funcionalidad
Medición del desarrollo funcional (consultivo y operativo sobre los productos del cliente, de contratación...) existente en los productos y servicios ofrecidos a clientes en los distintos entornos (website, iPhone App...) en que la entidad presta sus servicios de banca digital.
Performance
The axes that make up Performance in Spain are:
b. Customer support
Monitoring of the different customer support channels: telephone, email, chat, Twitter, virtual assistants and wizards.
Functionality Demo
a. Uptimes
24/7 Monitoring of Homepage + Login (all types off access: username and password-based, token-based authentication...) + Tasks across different environments (website, apps…) via users and real scenarios (local communications…).
c. Speed
Measuring execution times for the most common tasks as well as browsing, speed and downloading processes…
Benchmarks
Check out our ratings of the main market references.
b. At first sight
Browse our ratings for a given period of time through different graphs. Select your own information settings: scenario (firefox web, chrome web, iPhone app, Android phone app…) or page (homepage, login…).
Functionality Demo
a. Business areas and Alerts
Choose an area in order to access the information available under each Performance axis. Cards offer a glimpse of the rating levels for the business areas you have hired. Receive real-time measurement alerts.
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Benchmarks
Check out our ratings of the main market references.
b. At first sight
Choose between the current position and the evolution over time. Organize the information by Product (in and out-payments, financing, investment…), Scenario (web, mobile, app….) or Task (operational tasks, viewing options…).
Functionality Demo
a. Business areas
Select an area and view the information available. Cards offer you a glimpse of the rating levels for the business areas you have hired.
c. In detail
Select the companies you wish to benchmark and export the data to pdf and excel files. Tables provide you with an in-depth analysis of more than 1,000 variables per area.
Define your own benchmarks
Create a tailor-made rating system. Choose the parameters you wish to benchmark by following these simple steps:
Construya tus Benchmarks
Retail Banking, Corporate Banking, Online Banking, Brokerage, ePayments…
In and out-payments, Loans, Cards, Deposits, Markets…
Website, app…
PC, Mobile, Tablet…
Android, iOS, Windows…
More than 200 companies in Europe and America.
Performance
The axes that make up Performance in Spain are:
b. Load Times
Homepage download times in seconds via browser without clearing of cache.
The communications used in each location are 15 Mbps for both loading and downloading.
Load Times typology information: TTFB (time to first byte), DOM, Render, Page Load, Full Load.
Functionality Demo
a. Uptimes
It tells us whether a page has been available to the user; in percentage terms, total measurements without errors. Total errors registered in absolute terms and by time slot. Total page downtime (in hours).
The typology of errors generated by unavailability are Concordance, Time Out and HTTP.
c. Efficiency
It indicates download-time optimization and is defined by the relation between Speed <=> Size
At equal download times, the party with a smaller Size would be more efficient as less Speed resources are required.
Benchmarks
Check out our ratings of the main market references.
b. Competition indicators per geographic area
Select your competitor per country or region.
c. Tailor-made references
Spot your competitors
Functionality Demo
a. General Indicators
Based in a pool of competitors measurements (see methodology)
  • GOAL: area objective calculated based on the 20% best weighted data for the last six months.
  • TOP: 10% of the best data for the ongoing period.
  • AVERAGE: Weighted average of the ongoing period.
  • WORST:10% of the worst data for the ongoing period.
  • Free Rating
    • TOP 5 Performance Areas
    • TOP 5 Functionality Areas
    • Last quarter
    • Add One Company *
    • One user
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  • Advanced
    • Internet Areas
    • Performance and Functionality
    • Annual progress
    • Improvements
    • In-depth information
    • Online tracking (alerts…)
    • Several users and support
    SELECT
  • Premium
    • Digital Areas (Internet+Mobile)
    • Performance and Functionality
    • Annual progress
    • Improvements
    • In-depth information
    • Online tracking (alerts…)
    • Several users and support
    • Customized settings
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  • *Provided it is rated


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