SUBSCRIPTIONS
ABOUT US

A signature model

For more than 25 YEARS, Financial Institutions have leveraged on our SIGNATURE MODEL to gain insight into the QUALITY OF SERVICE OFFERED through their DIGITAL CHANNELS.

DAILY
Real-time incidents and associated support for Speed, Uptime & Contact Center.
MONTHLY
Status and trend indicators and assistance to address related issues
QUARTERLY
Ratings and final measurements, as well as online and in-person presentations
MEASUREMENT Performance and functionality tracking MANAGEMENT Methodology training Results presentation Cooperation and deep dives RATING Independent evolution indicators

Benefits

The services offered by AQMETRIX benefit customers in terms of KNOWLEDGE , ORGANIZATION, COST & COMMUNICATION.

L O W H I G H R A T I N G L E V E L KNOWLEDGE ORGANIZATION COST COMMUNICATION Alerts and incidents Competition monitoring References,best practices External auditing(information) Enhancing team spirit to promote competitiveness Defining objectives and assessing results Status and trend indicators Fact and data- driven management Process improvement Vendors monitoring (SLA) Optimizing resource allocation “Non-quality of service” Brand image reinforcement (internal and external) Dynamizingthe institution

Select a Subscription

for your digital service
DESKTOP
OR
MOBILE
DIGITAL
DESKTOP + MOBILE
OVERALL RATING
QUARTERLY BENCHMARK FOLLOW-UPS
QUARTERLY RATINGS
FUNCTIONALITY
QUARTERLY MEASUREMENTS
PC BROWSER OR MOBILE APPS
PC BROWSER AND MOBILE APPS
QUARTERLY BENCHMARK FOLLOW-UPS
QUARTERLY RATINGS
SPEED & UPTIME
24x7 CUSTOMER MONITORING
PC BROWSER OR MOBILE APPS
PC BROWSER AND MOBILE APPS
DAILY REPORTING
QUARTERLY BENCHMARK FOLLOW-UPS
QUARTERLY RATINGS
CONTACT CENTER
DAILY MAIL & TELEPHONE MONITORING
OTHER CHANNELS (X, FACEBOOK...) QUARTERLY MONITORING
QUARTERLY BENCHMARK FOLLOW-UPS
AREAS
RETAIL BANKING, BUSINESS BANKING, BROKER…
LOCATIONS
EUROPE (DE, ES, UK…), AMERICAS (BR, MX, US…)
NOTE: AQMETRIX SERVICES MAY VARY ACROSS DIFFERENT AREAS AND LOCATIONS

Please contact us if you need further information.